Return of Products due to delivery mistakes
In case of delivery of a product other than the product you have ordered, different in kind or in quantity due to our Company’s mistake, you have the right to return the product so that we can check it and ascertain the mistake. In such a case we will bear the cost for the return of the product to our Company in a manner we will indicate, and subsequently the cost for the delivery of the product you actually ordered. The return of the product to our Company must take place within 14 days from the day that you notified us of the mistake. The notification must be sent in writing to the e-mail address email@example.com and must include the information of the purchase receipt, description of the product being returned, photograph of the product and your contact information.
Return of defective products
In case you realize, within 4 days, that the product you received has a structural defect, you must inform us without delay. The notification must be sent in writing to the e-mail address firstname.lastname@example.org and must include the information of the purchase receipt, description of the product being returned, photograph of the product and your contact information. If the defect is confirmed by our Company, after the product’s return, the following will apply; after the return of the product, we examine the defect you reported, and we inform you of the results of this examination. If a defect is confirmed, the defect is repaired, or the product is replaced, or the transaction is invalidated if the repair is not possible or if it is not possible for a replacement product to be found. Should the transaction be invalidated, the return of the amount you have paid for the original purchase will be effected in the same way in which it was paid. When you return the product, you must also send us the accompanying documents and a copy of the purchase receipt. A product is not considered defective if it has defects owed to the product’s use by you.
Right of Withdrawal
As a consumer, you have the right to withdraw from the sales through the present site contract within 14 calendar days from the day of the delivery to you of the product you ordered, as well as to ask for the return of the value of the product you ordered. This withdrawal is subject to the following requirements:
Such withdrawal is without cause and is submitted in writing. The product must be delivered to our Company in its original, perfect condition in which you received it, intact and unused, together with its accompanying documents and its package in perfect condition, and you will only incur the immediate cost for the return of the product, as well as any applicable customs duties. The return cost incurred by you will be deducted from the amount that will be returned to you due to the withdrawal. The right of withdrawal does not apply with regards to products, which are produced in accordance with the specifications you have asked, or products that are clearly individualized or customized. The return of the product to our Company must take place within 14 days from the day you will inform us of your withdrawal. The notification of the exercise of the right of withdrawal is done in writing and can be sent to our Company or electronically to email@example.com. As soon as we receive it, we will inform you of its receipt. The notification must contain the information of the purchase receipt, description of the product being returned, photograph of the product and your contact information. You can use the model form of withdrawal you will find HERE.
After the receipt of the withdrawal notification and within 14 days from the receipt of the product, our Company will return the amount you paid in the same way you conducted your original payment. If the payment was made through credit or debit card, our Company will notify the Bank of the invalidation of our transaction. After the Bank’s notification, our Company assumes no liability with regards to the time it takes for the return of the amount, as this is carried out by the Bank.
In case you use the product in a way other than is necessary for the ascertainment of its nature and characteristics, you will be liable for the potential decrease of the product’s value as a result of this use. If the product is returned destroyed or incomplete, our Company is entitled to compensation from you, the amount of which will depend on the product’s condition, and which the Company can set-off against your claim for the amount you paid for the product.
Through the same abovementioned procedure, you can, instead of the return of your money, ask for the exchange of the product with another one.