Terms & Conditions

Terms and Conditions of Use of the Website Alma di Pietra

 

The use of the present website www.almadipietra.gr (from now on «Website») of the company “ALMA DI PIETRA ΜΕPΕ Marketing and production of jewelry” seated in Greece, Athens, 22 Romvis str. Postal Code 10562, Tax Registration Number: 997957750, Fiscal Authority: ST’ of Athens, telephone no.: +30 210 2223326, (from now on “Alma di Pietra”, “our Company”, “We”) is subject to the following Terms and Conditions of Use and the applicable laws and regulations.  By using the content of the Website, you agree and accept unconditionally the Terms and Conditions of Use. Alma di Pietra may amend the present Terms and Conditions of Use from time to time, their effect beginning from the time they are uploaded to the Website; therefore you should regularly check their content. Should any of the following Terms and Conditions of Use be deemed as illegal, invalid or non-enforceable, the force, validity and enforceability of the rest will not be affected. During the use of the Website, you are bound to act in accordance with the law and not to proceed with acts that may harm the operation of the website or hinder its use and utilization by its users in general.

 

1. Purpose of the Website

The purpose of the website of Alma di Pietra is to present to you the activities and products of Alma di Pietra, to inform you of issues related to the abovementioned and to enable you to conduct your purchases through it. The Website may contain information relating to products, which may not be available in every country.

 

2. Information Provided

Alma di Pietra guarantees the accuracy and thoroughness of the information contained in the Website that concerns Alma di Petra and the transactions conducted through the Website. Alma di Pietra is not liable for accidental mistakes concerning information entries, neither is it bound by them; it is entitled to correct them as soon as they are noted.

All the rest of the information in the Website is provided «as is». Alma di Pietra makes every possible effort, to the extent possible, in order for the Website to contain the most accurate and credible information possible, however it does not guarantee, nor does it imply any guarantee with regards to  the content, the - at any given time - accuracy, contemporaneity, quality, thoroughness or suitability for a specific purpose of the rest of the Website’s content, nor does it assume any liability deriving from or connected in any way with the use of the Website or its content. 

 

3. Use of the content and intellectual property rights

The Website and its content, including indicatively and not exclusively every picture and image, design, video, graphic, logo, text in full or in part, trademark, distinctive mark and work altogether (“Content”), constitute intellectual property of Alma di Pietra and/or its partners and are protected pursuant to the relevant provisions of the applicable law. No license or right, to any design, trademark, patent, commercial secret, know-how, technology, product, method or other intellectual or industrial property (registered or not), property of Alma di Pietra and/or its partners, is granted or implied. You may download through the internet, view through your screen or print information from the Website, exclusively for your own personal, non-commercial use. No modification or adjustment or further reproduction of the Content is allowed. The Content may not be duplicated, reproduced, republished or used in any other way without prior permission from Alma di Pietra. 

 

4. Product Purchase

In order to purchase a product, it is not necessary to create an Account; however, you must enter some basic information regarding the purchase of a product, such as name and surname, delivery address, and telephone number. Should you wish to Create an Account, the security of your access to the online shop is achieved through Customer Identification. The security codes being used for your identification are the username (e-mail or username) and the personal, secret, security code (password). Every time you enter them, they allow you safe access to your personal information. You are entirely responsible for the preservation of their secrecy and their concealment from third parties. Your personal information may be deleted, following a relevant request from your part, which you may send in writing through e-mail to the following address: sales@almadipietra.gr

 

When you place your order, you will be asked with regard to your subscription to our company’s e-mail newsletter. If you do not wish to receive e-mail newsletters anymore, you may cancel your subscription through any of the newsletters you have received or by sending a relevant message to sales@almadipietra.gr.

 

After the placement of your order, you will receive an automated e-mail which will confirm the receipt of your order and will mention the details of your purchase. During the course of your order you will receive informational e-mails, regarding the status of your order.

 

Should any issue arise regarding your order, you will be sent an e-mail to the address you have entered during the placement of your order within one business day. You should ensure the receipt of the e-mails, their preservation during the course of our transaction as well as our timely notification should any of your contact information change.

 

 

Products’ Prices

All prices mentioned in our online shop include the applicable VAT. The Company reserves the right to readjust the prices. There are instances, in which the price of the same product varies when one or more of its characteristics, such as its size, differs. Although in every case we make every possible effort to establish the accurate description of the items and the prices we include in our online shop, we cannot rule out the possibility of typographical or technical errors regarding the prices and the descriptions of products.

 

The delivery expenses, for deliveries through our online shop, as well as customs or other duties and charges and possible insurance charges are not included in the prices mentioned next to every product; they are detailed HERE. During the final step of your order and before its placement you will be able  to view the total final price of your purchase including the delivery expenses and the other charges.

 

Methods of Payment

For your convenience, the following methods of payment for your purchases are available;

 

A. Credit or Debit Card

You can pay for your purchases with your credit or debit card. These transactions take place through the system WINBANK of the bank PIRAEUS, to which the user is redirected after the placement of the order.

The payment procedure is carried out entirely by the bank PIRAEUS, which adheres to contemporary methods and guarantees for the security of your electronic transaction.

We do not collect nor store in any way the information of your credit or debit card, and for this reason you are required to enter them anew every time you use your credit or debit card for your transactions.

 

B. PayPal

When you choose payment through PayPal, you will be redirected to PayPal’s website (an online secure transaction system), where you can pay either with your credit/debit card, or through your PayPal account. The payment procedure through PayPal is fully automated. During this procedure, none of your personal information (including the number of your credit/debit card) is stored in the electronic systems of our Company. 


C. Bank Deposit

You can deposit the equivalent of your order at the Company’s bank account, within 5 days, counting from the date that your order has been registered. If not, your order will be cancelled.

Please fill the Statement of Deposit (Bank document of payment) with:

-your full name

-your order’s number, which will be sent to you via e-mail, after your order’s checkout process.

You should send us the bank’s Statement of Deposit via e-mail at sales@almadipieatra.gr.

You order will be valid after deposit confirmation in the bank account.

 

You can deposit the equivalent of your order at the following bank account:

BANK NAME: PIRAEUS BANK

IBAN: GR4301718270006827124474951

SWIFT: PIRBGRAA

BENEFICIARY NAME: ALMA DI PIETRA MEPE

Your order will not be dispatched until we have fully received your payment.

Any commission or transaction fee charged by the bank is additional to the cost of purchase (not included in prices of our products) and paid by the consumer.


 

Additional Information regarding Orders

Orders and deliveries are made to most of the countries around the world. Contact us through sales@almadipietra.gr for further information.

Besides the specific cases mentioned below in the “Return Policy” section, the cancelation of your order is possible for up to 2 hours after the placement of your order. You must send an e-mail to sales@almadipietra.gr within two hours, in order to cancel your order.

 

5. Return Policy

Return of Products due to delivery mistakes

In case of delivery of a product other than the product you have ordered, different in kind or in quantity due to our Company’s mistake, you have the right to return the product so that we can check it and ascertain the mistake. In such a case we will bear the cost for the return of the product to our Company in a manner we will indicate, and subsequently the cost for the delivery of the product you actually ordered. The return of the product to our Company must take place within 14 days from the day that you notified us of the mistake. The notification must be sent in writing to the e-mail address sales@almadipietra.gr and must include the information of the purchase receipt, description of the product being returned, photograph of the product and your contact information.

Return of defective products

In case you realize, within 4 days, that the product you received has a structural defect, you must inform us without delay. The notification must be sent in writing to the e-mail address sales@almadipietra.gr and must include the information of the purchase receipt, description of the product being returned, photograph of the product and your contact information. If the defect is confirmed by our Company, after the product’s return, the following will apply; after the return of the product, we examine the defect you reported, and we inform you of the results of this examination. If a defect is confirmed, the defect is repaired, or the product is replaced, or the transaction is invalidated if the repair is not possible or if it is not possible for a replacement product to be found. Should the transaction be invalidated, the return of the amount you have paid for the original purchase will be effected in the same way in which it was paid. When you return the product, you must also send us the accompanying documents and a copy of the purchase receipt. A product is not considered defective if it has defects owed to the product’s use by you.

 

Right of Withdrawal

As a consumer, you have the right to withdraw from the sales through the present site contract within 14 calendar days from the day of the delivery to you of the product you ordered, as well as to ask for the return of the value of the product you ordered. This withdrawal is subject to the following requirements:

Such withdrawal is without cause and is submitted in writing. The product must be delivered to our Company in its original, perfect condition in which you received it, intact and unused, together with its accompanying documents and its package in perfect condition, and you will only incur the immediate cost for the return of the product, as well as any applicable customs duties. The return cost incurred by you will be deducted from the amount that will be returned to you due to the withdrawal. The right of withdrawal does not apply with regards to products, which are produced in accordance with the specifications you have asked, or products that are clearly individualized or customized. The return of the product to our Company must take place within 14 days from the day you will inform us of your withdrawal. The notification of the exercise of the right of withdrawal is done in writing and can be sent to our Company or electronically to sales@almadipietra.gr. As soon as we receive it, we will inform you of its receipt. The notification must contain the information of the purchase receipt, description of the product being returned, photograph of the product and your contact information. You can use the model form of withdrawal you will find HERE.

After the receipt of the withdrawal notification and within 14 days from the receipt of the product, our Company will return the amount you paid in the same way you conducted your original payment.  If the payment was made through credit or debit card, our Company will notify the Bank of the invalidation of our transaction. After the Bank’s notification, our Company assumes no liability with regards to the time it takes for the return of the amount, as this is carried out by the Bank. 

In case you use the product in a way other than is necessary for the ascertainment of its nature and characteristics, you will be liable for the potential decrease of the product’s value as a result of this use. If the product is returned destroyed or incomplete, our Company is entitled to compensation from you, the amount of which will depend on the product’s condition, and which the Company can set-off against your claim for the amount you paid for the product.

Through the same abovementioned procedure, you can, instead of the return of your money, ask for the exchange of the product with another one.

 

6. Personal Data Protection

The Website was created to serve, inform you and allow you to conduct your purchases. For these purposes to be fulfilled, it is necessary for you to provide us with specific information, so that your orders can be delivered and that we can be of service to you. The processing of your personal data is conducted in accordance with the provisions of the General Data Protection Regulation 2016/679, the more specific national law for the protection of personal data in force at any time, as well as the applicable provisions in the context of electronic communications and the decisions and directives of the Hellenic Data Protection Authority.

Alma di Pietra is committed to the protection of privacy. If you do not agree with the Privacy Policy of our Company, we ask you to refrain from using the Website. With regard to the Policy for the Protection of Personal Data Protection that Alma di Pietra implements, the information we collect, its use, your rights, and the Cookies that the Website is using, click HERE.

You will need to provide us with your personal information if you wish to order products, register as users with our Website, send us e-mails and contact us. If you register with our Website as a user, you will be asked for your name and surname as well as an e-mail address, in order for a personal security code (password) to subsequently be created. During the placement of your order you will be asked for your name and surname, the complete delivery address for the product you are ordering, your e-mail address and your telephone number. The information you provide us with will be used for the fulfillment of your order and the completion of the purchase of the product as well as every other relevant procedure. We also register technical data, which include Internet Protocol (IP) address, access data, browser data, as well as user data relating to the way you use our services.

When you are placing your order, you are able to subscribe to our newsletter so that you can receive notifications concerning interesting topics and products’ offers or new products.  You are able to cancel your subscription through any of the newsletters you have received or by sending a relevant notification to the following e-mail address: sales@almadipietra.gr.

 

Legal Basis for the Processing of Personal Data

Alma di Pietra processes Personal Data on the following basis :

  • The processing of your Personal Data may be necessary in order to comply with the applicable laws and regulations, the decisions and orders of public and administrative authorities, or for the performance of our agreement, in the context of the protection of the lawful interests of our Company, as well as in order to ensure your proper service. Your choice not to be subjected to the abovementioned processing, may affect our capability to fulfill your order and our obligations.
  • In certain cases, we may ask for your consent, in order to process your Personal Data. You have the right to withdraw your consent, in the way described below.  It should be noted that the withdrawal of your consent and the exercise of your right to object to the processing of your Personal Data will not affect the processing which has already occurred up to this point, and such a withdrawal may result in the inability of our Company to fulfill its obligations under our agreement.

 

How We Use your Personal Data

Alma di Pietra and/or its affiliates may process your Personal Data in order to fulfill their obligations under our mutual contract as well as for reasons of administration, management, statistical analysis, payment, internal evaluation, compliance and legal reasons.

 

With Whom Alma di Pietra Shares your Personal Data

Alma di Pietra may share Personal Data relating to you with its affiliates for the abovementioned purposes. We may use service providers, agents, contractors and in general third parties to perform services on our behalf, including the Processing of Personal Data concerning you for the abovementioned purposes. This may result in our sharing your Personal Data with such partners. Our Company reserves the right to share your personal data with providers of website support and maintenance services. Our Company has concluded appropriate agreements with such partners, which make provision for the legitimate use of your Personal Data and oblige them to provide an equivalent level of protection for your data. In addition, in accordance with the law, our Company may notify your data to public authorities, to judicial or independent authorities, following a legitimate request on their part, as long as this in necessary for the protection of legal rights or for the performance of obligations of our Company.

 

Some of the service providers and in general the abovementioned Third Parties, may be located in countries outside of the European Economic Area (“EEA”), whose legal framework might not afford your Personal Data the same level of protection. Alma di Pietra will ensure that all adequate safeguards are in place and that all the applicable laws and regulations are complied with in connection with these transfers.

 

How Alma di Pietra Protects your Personal Data

Alma di Pietra implements reasonable and appropriate physical, administrative and technical safeguards to protect your Personal Data from being lost, misused, accessed without authorization, disclosed, altered or destroyed.

 

Your Rights

Natural persons in the European Union enjoy certain rights as Subjects of personal data, which may be subjected to restrictions. These rights include 1) the right to request access to and rectification or erasure of their Personal Data, 2) the right to restrict the processing or to object to the processing of their personal data, 3) the right to data portability. If you wish to exercise any of these rights, please use the contact information below. Natural persons in the European Union also have the right to file a complaint relating to the processing of their Personal Data with their local Data Protection Authority.

 

For How Long We Retain your Personal Data

Personal Data will be stored only for as long as necessary for the purposes for which they were collected, pursuant to the national laws and regulations and the legitimate business needs.       

 

How to Contact Us

You may contact us in order to exercise your rights, to submit questions or file complaints with regard to the processing of your Personal Data. Alma di Pietra will take all the appropriate steps to address requests, inquiries and complaints and will reply to such requests within thirty (30) business days. 

Contact Information:

Postal Address: ALMA DI PIETRA MEPE, 22 Romvis street, Postal Code 10562, Athens Greece

E-mail address: sales@almadipietra.gr

 

Important Information

The Hellenic Data Protection Authority is responsible to ensure that the law on the protection of personal data is complied with in Greece. For more information regarding your privacy rights, or if you are unable to resolve a problem directly with us and wish to lodge a complaint, you may contact the Hellenic Data Protection Authority, Offices: 1-3 Kifisias, Postal Code 115 23, Athens, Call Centre: +30-210 6475600, Fax: +30-210 6475628, E-mail: contact@dpa.gr.

 

Cookies

We use cookies when you visit our Website.

There are four main types of cookies- here we show you how and why we use them

(1) Cookies which ensure the use of the Website.  Such cookies allow you to browse through our Website and use our functionalities such as “add to the basket”

(2) Cookies which count statistics of browsing.  Such cookies allow us to count and analyse how our users use the Website, in order to be able to improve its functionality and the experience of your purchases

(3) Cookies of user’s preferences.  When you browse or buy over the Website, such cookies will remember your preferences (such as which products you have been looking into) so that we may make your experience of browsing as better as possible and mainly more personal to your measures

(4) Marketing or advertising Cookies. Such cookies are used to show advertisements which are as close to your preferences.  Through those, we ensure that we do not show advertisements to you repeatedly but we are able to limit the number thereof, so as not to tire you and also to have more effective campaigns.

By using the Website you agree for us to install such cookies to your device and to have access to such cookies when you visit us in the future.  If you wish to delete these cookies that are on your computer, you may proceed to the following:

In case you wish to be exempt from the information we collect through Google Analytics, you may download and install through the following link, add on for the browser you use.

https://tools.google.com/dlpag...

In bowser settings you may choose that your browser is prevented from accepting new cookies, or that you are asked every time a new cookie is to be installed in your hard drive.  Nevertheless, you must know that if you choose to prevent cookies from being saved in your hard drive, you will not be able to use certain services of the Website.

In order to control notifications of your browser you may follow the following steps:

For Chrome: Go to Settings>For advanced>Secrecy and Security>Contents settings>Notifications

For Mozilla Firefox: Go to Options>Secrecy and Security>Rights>Notifications

For the control of cookies you may find more information under the following links:

Chrome:

https://support.google.com/chrome/answer/95647?hl=...

Internet Explorer:

http://support.microsoft.com/k...

Firefox:

http://support.mozilla.org/en-US/kb/Clear%20Recent...

Safari:

http://support.apple.com/kb/PH...

 

7. Limitation of Liability

The use of the present Website is affected at your exclusive responsibility and risk. In the context of the transactions through the Website, Alma di Pietra bears no responsibility nor is it liable for any direct, indirect, accidental, subsequent, special or otherwise damage (including punitive damages/moral or moral detriment), loss of opportunity, consequential damage or loss of profits of any kind that might arise from the non-fulfillment, the delay in the fulfillment of an order or the cancelation of an order, neither is it liable for any damage that might arise from or concern in any way your access or inability to access the Website or your reliance on information contained therein, or any mistake or omission relating to the content of the Website. The limitation of liability, provided for herein, includes the damage that might affect the equipment of your computer, including the damage caused by any kind of computer virus.

Alma di Pietra does not guarantee the availability at any time of the products presented in the Website, however it must notify, during the placement of an order, the interested buyer of the availability of the specific product or of the potential alteration of its characteristics. 

Our Company is liable for potential actual defects or the lack of agreed upon characteristics of the products, in accordance with the provisions of the law. To the extent permitted by the law, any other liability is excluded.

 

8. User’s Liability

The Website’s user agrees to and assumes the responsibility to use the data, information, and the services offered in the Website in good faith, in accordance with the fair commercial practices and in conformity with the applicable laws and regulations. It is not permitted to use the Website with the purpose of sending, publishing or transmitting in any way content which 1) is illegal, causes illegal damage or harms our Company or any third party, infringes upon the privacy or the confidential information of any person, 2) violates the social morals, societal values, or minors, 3) content for which the user has no right to disseminate or transmit pursuant to the applicable laws or pursuant to relevant contractual clauses (i.e. information covered by a duty of secrecy), 4) which violates any industrial or intellectual property right of a third party, 5) which contains viruses or any other type of files designed to damage, destroy or disrupt the operation of computer equipment, software or other material. Furthermore, it is not permitted to use the Website for the harassment of third parties in any way, the illegal processing of data of third parties and the violation of the applicable laws.

We reserve the right to limit, suspend or terminate without prior notice your access to our website for the purpose of protecting our users and our Company.

 

9. Links to Third Party Websites

The links to other websites are provided for the convenience of the user. Alma di Pietra assumes no responsibility with regard to the content or the operation of these websites and will not be held liable for any damage that might arise from their content or operation. In no way does any reference to a third-party website mean that Alma di Pietra approves or unreservedly recommends the relevant website or its content. Referral to the Website of Alma di Pietra or any other page thereof is not permitted without prior written permission from Alma di Pietra.

 

10. Dispute resolution – applicable law

We are at your disposal in order to resolve any problem you may encounter and answer any question you may have with regard to our products, as well as in order for you to lodge your complaints. Contact us through the telephone number +30 210-2223326 or send us an e-mail to sales@almadipietra.gr.

Pursuant to Directive 2013/11/EU, for any dispute that might arise, there is the possibility throughout the whole European Union for the online resolution of commercial disputes through the Alternative Dispute Resolution procedure. If you are a consumer pursuant to the provisions of the relevant law and have encountered a problem regarding a purchase you conducted through the Website, you can initiate the relevant procedure for the resolution of the dispute through the common pan-European platform for the online dispute resolution, Available in https://ec.europa.eu/consumers.... Competent for the resolution of any dispute that might arise in connection with the Website, in case such a dispute is not resolved in a friendly manner, are the competent courts of the city of Athens. The present Terms and Conditions of Use, the content of the Website and its use are governed by and interpreted in accordance with the Greek law.

July 2020